Terms & Conditions
Effective Date: July 29, 2026
Legal Entity: Hearten Systems Ltd
Contact: Our Contact Page
These Terms & Conditions govern your use of our products and services. By purchasing, downloading, or using any product from Hearten Systems Ltd, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our products.
Product Classification
Our products and services are classified as follows:
- Digital Products: Software applications, plugins, and digital tools delivered electronically. These are licensed, not sold, and are subject to digital product exemptions under applicable consumer protection laws.
- Physical Products: Hardware devices, equipment, or tangible items that may be delivered physically. These are subject to standard consumer rights including cooling-off periods where applicable.
- Services: Technical consulting, horticultural services, custom development, or other professional services provided on a time and materials or fixed-price basis. Service agreements may have separate terms and conditions as specified in the relevant contract or statement of work.
Different product types may be subject to different terms, warranties, and consumer rights. Please refer to the specific product listing or service agreement for details applicable to your purchase.
1. License Grant
Subject to your compliance with these Terms & Conditions, we grant you a limited, non-exclusive, non-transferable license to use our software products for personal or commercial purposes as specified at the time of purchase. This license is perpetual unless otherwise stated, meaning you may use the software indefinitely after purchase.
2. Product Usage & Restrictions
You agree not to:
- Copy, modify, or create derivative works of our software except as permitted by law
- Reverse engineer, decompile, or disassemble our software products
- Rent, lease, lend, or sublicense our software to third parties
- Use our products for any unlawful purpose or in violation of applicable laws
- Remove or alter any proprietary notices, labels, or marks on our products
- Distribute, publish, or make our software available for download without explicit written permission
3. Purchase & Payment Terms
All purchases made directly through our website are processed through our authorized payment partner, Lemon Squeezy. By completing a purchase, you agree to:
- Provide accurate and complete billing information
- Pay all fees associated with your purchase, including applicable taxes
- Authorize us to charge your payment method for the agreed-upon amount
- Accept that all sales are final unless otherwise specified
Payments made on respective third-party platforms (such as the Apple App Store, Google Play Store, or other authorized distributors) will be handled by those platforms according to their own terms and conditions. We are not responsible for payment processing on these platforms, and any disputes regarding purchases made through third-party platforms should be directed to the respective platform operator.
We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.
4. UK Consumer Rights & Online Selling
When selling products online to customers in the United Kingdom and European Union, all purchases are processed through our authorized payment partner, Lemon Squeezy, who handles applicable consumer rights and compliance matters on our behalf. We comply with all applicable UK and EU consumer protection legislation, including but not limited to:
- Consumer Rights Act 2015 (UK): Products must be as described, fit for purpose, and of satisfactory quality
- Consumer Contracts Regulations 2013 (UK): Provides consumer protections for distance contracts
- Faulty Physical Products: For physical products only, you are entitled to a repair, replacement, or refund if your product is faulty or not as described. This right does not apply to digital products, which are exempt from cooling-off periods and cancellation rights once delivered.
Digital Product Exemption: Our digital products are delivered electronically and are exempt from the 14-day "cooling-off" or "change my mind" cancellation period under the Consumer Contracts Regulations 2013, provided you have given explicit consent for immediate delivery during the checkout process. By completing a purchase, you acknowledge and agree that:
- You are purchasing a digital product that will be delivered immediately
- You consent to the immediate performance of the contract
- You understand that you will lose the right to cancel once delivery has commenced
- All sales of digital products are final once delivered
For physical products or services (such as horticultural consulting), standard consumer cancellation rights may apply. Prior to submitting any custom development requirements, users are encouraged to contact us via our contact page for clarification on specific capabilities.
5. Regional Restrictions
Our products may be subject to regional restrictions based on applicable laws, regulations, and export controls. We reserve the right to limit or refuse sales to certain jurisdictions where our products may be restricted or where compliance with local regulations cannot be guaranteed. By making a purchase, you confirm that you are legally permitted to acquire and use the product in your jurisdiction.
6. Intellectual Property
All content, trademarks, logos, and intellectual property displayed on our website and embedded in our products are the exclusive property of Hearten Systems Ltd or our licensors. Nothing in these Terms & Conditions grants you any right to use our trademarks, logos, or other intellectual property without our prior written consent.
7. Product Updates & Support
We may release updates, patches, or new versions of our products from time to time. However, we do not guarantee:
- Continuous availability of any specific feature or functionality
- Compatibility with all future operating systems or hardware configurations
- Lifetime technical support for any products
- Ongoing support, maintenance, or updates for any product indefinitely
Technical support is provided at our discretion and may be discontinued at any time without prior notice. We will make reasonable efforts to notify users of significant updates or changes that may affect product functionality, but we have no obligation to do so.
8. Disclaimer of Warranties
Our products are provided "as is" without warranty of any kind, either express or implied. We do not warrant that our products will be error-free, uninterrupted, or meet your specific requirements. To the maximum extent permitted by law, we disclaim all warranties, including but not limited to: merchantability, fitness for a particular purpose, non-infringement of third-party rights, and accuracy or completeness of content.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Hearten Systems Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use or inability to use our products. Our total liability under these Terms & Conditions shall not exceed the amount you paid for the specific product giving rise to the claim.
10. Termination
We reserve the right to terminate or suspend your access to our products and services immediately, without prior notice, if you breach these Terms & Conditions or engage in any activity that we deem harmful to our business, products, or other users. Upon termination, all licenses granted hereunder shall immediately cease, and you must delete all copies of our software in your possession.
11. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of our products shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. We will notify users of significant changes by posting the updated terms on our website with a revised effective date. Your continued use of our products following any changes constitutes your acceptance of the new terms.
13. Severability
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely matches the intent of the original provision.
14. Entire Agreement
These Terms & Conditions, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Hearten Systems Ltd concerning your use of our products and services. They supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written, between the parties.
15. Indemnification
You agree to indemnify, defend, and hold harmless Hearten Systems Ltd, its officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to: your use of our products in violation of these Terms & Conditions; your violation of any applicable laws or regulations; your violation of any third-party rights, including intellectual property rights; or any claim arising from your use of our products that causes damage to a third party.
16. Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms & Conditions if such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
17. No Waiver
Our failure to enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms & Conditions shall be effective only if in writing and signed by an authorized representative of Hearten Systems Ltd.
18. Assignment
You may not assign, transfer, or subcontract any of your rights or obligations under these Terms & Conditions without our prior written consent. We may assign, transfer, or subcontract any or all of our rights and obligations under these Terms & Conditions without your consent, including to any affiliate or in connection with a merger, acquisition, or sale of assets.
19. Export Control
Our products may be subject to export control laws and regulations of the United Kingdom, the European Union, the United States, and other applicable jurisdictions. You agree to comply with all applicable export control laws and regulations, including but not limited to obtaining any necessary export licenses or authorizations before exporting, re-exporting, or transferring our products.
20. Tax Responsibility
You are solely responsible for any and all taxes, duties, or levies imposed by any governmental authority in connection with your purchase and use of our products, including but not limited to sales tax, value added tax (VAT), goods and services tax (GST), and any other similar taxes. We are not responsible for collecting, remitting, or paying any such taxes on your behalf unless explicitly stated at the time of purchase.
21. User Content & Submissions
If you submit any feedback, suggestions, ideas, or other content to us through our website or other channels, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and exploit such content for any purpose, commercial or otherwise, without compensation or attribution to you. We are under no obligation to review, accept, or implement any submissions.
22. Third-Party Content & Links
Our website and products may contain links to third-party websites, services, or content that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused by your use of or reliance on any such content, goods, or services available on or through any third-party websites or services.
23. Geographic Restrictions & Jurisdiction
Our products and services are primarily targeted at users in the United Kingdom. We make no representation that our products are appropriate or available for use in other locations. If you access our products from outside the United Kingdom, you do so at your own risk and are responsible for compliance with local laws, including but not limited to data protection, privacy, and consumer protection laws.
24. Dispute Resolution & Arbitration
Any dispute arising out of or relating to these Terms & Conditions, our products, or your use of our services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be submitted to binding arbitration in accordance with the rules of the London Court of International Arbitration (LCIA). The arbitration shall take place in London, England, and shall be conducted in English. The arbitrator's decision shall be final and binding on the parties.
25. Limitation on Time to File Claims
Any cause of action or claim you may have arising out of or relating to these Terms & Conditions or our products must be commenced within one (1) year after the cause of action accrues, otherwise such cause of action or claim shall be permanently barred.
26. Account Security & User Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to: notify us immediately of any unauthorized use or security breach; ensure that you log out at the end of each session; use strong, unique passwords and not share your credentials; and accept all responsibility for activities under your account.
27. Beta & Experimental Features
From time to time, we may offer access to beta, preview, or experimental features. These features are provided "as is" and "as available" and may contain errors, bugs, or other issues. We do not guarantee that beta features will ever be released as part of the main product. We may discontinue beta features at any time without notice or liability.
28. Data Loss & Backup
You are solely responsible for maintaining adequate backups of your data. We are not liable for any loss, corruption, or destruction of data, files, or content stored on or used with our products. We recommend that you regularly back up your data to multiple locations and maintain appropriate data redundancy measures.
29. Third-Party Software & Components
Our products may include, incorporate, or require the use of third-party software, libraries, frameworks, or components. Your use of such third-party components is subject to the terms and conditions of the respective third-party licensors. We are not responsible for any third-party software or components, including their availability, functionality, or compliance with applicable laws.
30. Compliance with Laws
You agree to use our products in compliance with all applicable laws, regulations, and regulations, including but not limited to: data protection and privacy laws (including UK GDPR and EU GDPR); intellectual property laws; export control and sanctions laws; tax and financial regulations; and industry-specific regulations applicable to your use case. You are solely responsible for ensuring that your use of our products complies with all applicable laws in your jurisdiction.
31. No Oral Modifications
No oral or written information given by us, our employees, agents, or representatives shall in any way alter or add to the terms of these Terms & Conditions. These Terms & Conditions may only be modified by a written amendment signed by an authorized representative of Hearten Systems Ltd.
32. Survival
All provisions of these Terms & Conditions which by their nature should survive termination shall survive termination, including but not limited to: warranty disclaimers, indemnification obligations, limitation of liability, and intellectual property provisions.
33. Headings
The headings used in these Terms & Conditions are for convenience only and shall not affect the interpretation or construction of these Terms & Conditions.
34. Electronic Communications
You consent to receive electronic communications from us via email or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
35. Multiple Counterparts
These Terms & Conditions may be executed in counterparts, each of which shall be deemed an original, and all of which together shall constitute one and the same instrument.
36. Contact Information
If you have any questions about these Terms & Conditions, please reach out to us directly through our Contact Page. We aim to respond to all inquiries within 1-2 business days.
Legal Entity: Hearten Systems Ltd
Registered Office: United Kingdom